Legal Notice & Mandatory Corporate Information
This website, accessible at https://sagresadvisory.com/, is published and operated in accordance with European Union e-Commerce directives, Portuguese Decree-Law no. 7/2004 of 7 January (Information Society Services and Electronic Commerce), and Article 171 of the Portuguese Commercial Companies Code (Código das Sociedades Comerciais).
1. Corporate Identity and Website Publisher
The entity responsible for the operation of this website and international BPO advisory services under the Sagres Advisory brand is:
- Company Name: SAGRES S.p.A.
- Legal Status: Joint-Stock Company under Italian Law (Società per Azioni)
- Registered Office: Via Montenapoleone 8, 20121 Milan (MI), Italy
- Share Capital: € 1,000,000.00 (fully paid-up)
- Tax Code / VAT Identification Number (NIF/NIPC): IT 07676810968
- Commercial Registry: Milan Chamber of Commerce / REA no. MI-1975640
- Certified Electronic Mail (PEC):
This email address is being protected from spambots. You need JavaScript enabled to view it. - General Contact Email:
This email address is being protected from spambots. You need JavaScript enabled to view it. - Data Protection & Legal Desk:
This email address is being protected from spambots. You need JavaScript enabled to view it.
Operational Offices & International Presence:
Portugal (Iberia Operations)
• Lisbon / Algés: Av. José Gomes Ferreira 15, 1.º andar – 1495-139 Algés
• Elvas: Rua de Espanha 1A – 7350-006 Elvas
Italy (Main Operational Centers)
• Milan: Via Vittor Pisani 5, 20124
• Rome: Via della Sierra Nevada 60, 00144
• Naples: Via Nuova Poggioreale 11, 80143
• Caserta: Piazza San Pietro 1, 81055 Santa Maria C.V.
France
• Paris / Puteaux: Grande Arche Paroi Nord - 1 Parvis de la Défense, 92800 Puteaux (SAGRES ADVISORY FRANCE SAS)
• Lille Métropole: 19 Rue de la Ladrié, Villeneuve d'Ascq
Belgium
• Brussels: Boulevard Louis Schmidt 24 – 1040 Etterbeek
2. Technical Hosting Infrastructure
The web infrastructure, DNS management, and server storage are provided by:
Aruba S.p.A.
Via San Clemente 53, 24036 Ponte San Pietro (BG), Italy
Website: www.aruba.it
3. Purpose and Scope of Services
Sagres Advisory specializes in high-value Business Process Outsourcing (BPO) solutions, Credit Management (relationship-based and out-of-court recovery through the proprietary Sagres Method), Customer Experience (CX) governance, and Multichannel Customer Care.
All information presented on this website is for general informational and corporate overview purposes. The content does not constitute binding commercial offers, legal advice, or financial underwriting services.
4. Intellectual and Industrial Property Rights
All trademarks, trade names, visual designs, brand iconography, photographic materials, video footage, proprietary texts, and codebase deployed on this website are the exclusive intellectual property of SAGRES S.p.A. or its authorized licensors and are protected under international copyright and intellectual property conventions.
Any unauthorized reproduction, modification, distribution, transmission, or commercial exploitation, whether in whole or in part, without the prior written authorization of SAGRES S.p.A., is strictly prohibited.
5. Limitation of Liability
SAGRES S.p.A. continuously strives to ensure the integrity, precision, and availability of all published content. However, we cannot guarantee total immunity from temporary telecommunication interruptions or unintended typographical errors. External third-party hyperlinks are provided solely for user convenience; SAGRES S.p.A. assumes no liability for external website contents, availability, or data policies.
6. Mandatory Disclosures for Portugal (Electronic Complaints Book & ADR)
Pursuant to Portuguese Decree-Law no. 156/2005 (as amended by Decree-Law no. 74/2017), Portuguese consumers and business partners may access and submit formal inquiries or claims through the official platform:
Official Electronic Complaints Book (Livro de Reclamações Eletrónico):
Access www.livroreclamacoes.pt
Under Portuguese Law no. 144/2015, alternative dispute resolution entities available in Portugal include: CNIACC (National Centre for Information and Arbitration of Consumer Conflicts – www.cniacc.pt) and CACCL (Lisbon Consumer Conflict Arbitration Centre – www.centroarbitragemlisboa.pt).
7. Applicable Law and Dispute Resolution
This Legal Notice is governed by European Union regulations and Italian law, alongside mandatory consumer and e-commerce rules in the jurisdictions in which Sagres operates (including Portugal for activities carried out within Portuguese territory). Any unresolved dispute shall be referred to the jurisdiction of the competent courts of law.
