How does the Sagres Method work for credit management?
According to the Sagres Method, credit must be managed rather than recovered. We believe that credit management should not translate into a stressful and conflicting process, the result of which, very frequently, is the deterioration of the relationship with the customer, leading to the definitive breakdown of the relationship with the service provider.
On the contrary, the Sagres Method bets on the quality of commercial relationships; therefore, we strive to build loyalty with the end customer by listening to the customer's voice, using empathetic methods, and personalizing payment plans.
"At the base of the humanization of the business is the active listening of the debtor customer"
Our operators are specialized and constantly trained to provide a service that cares for the customer and aims to listen and understand the reasons for non-payment, rather than blaming them and making them feel inadequate. The ability to address the customer in a cordial and gentle manner is certainly one of the pillars of the Sagres method, joined by another fundamental aspect: the personalization of credit solutions.
We manage, one by one, with care and attention, your credits and your customers, proposing personalized plans based on the credit situation and the customer's financial difficulties. The Sagres Method benefits both the end user, who feels understood and encouraged to pay without pressure, and the service provider, who reduces recovery costs, avoids litigation, and builds customer loyalty.
The empathic capacity of Sagres collection managers
"The empathic capacity of a credit collection operator is fundamental to being able to carry out the collection work effectively and professionally. This characteristic reveals itself to be crucial for effectively managing complex and often stressful situations that can occur during credit recovery."
Sagres provides an exclusive work team for each project. In practice, having a dedicated team, built ad hoc based on the objectives to be achieved, means giving our operators all the necessary resources, such as reserved workstations, exclusive-use environments, dedicated PCs, etc.
Our goal is to create a unique work team between Sagres personnel and our partner. We provide dedicated personnel and entire offices to be able to better follow our clients and activate a profitable collaboration.
Sagres was not an external company, but was, for all intents and purposes, a company that worked in partnership with Energywave.
This work modality, in addition to guaranteeing high efficiency and productivity, allows establishing lasting relationships with clients, based on mutual trust and sharing of objectives. The creation of unique teams in synergistic collaboration represents a long-term investment, capable of generating added value for both parties involved.
For us, creating a unique team also means being physically close to our partners, opening offices in their territory. We are present in various parts of Italy with a network of experienced professionals who know the local realities and their specificities.
We believe, in fact, that each territory has its peculiarities and, to work in the best way, it is necessary to diversify management and credit recovery practices, adapting our activity to the characteristics of the area in which we operate.
The advantages of the coordinated Sagres-Energywave work team
Thanks to teamwork, in particular the collaboration between Sagres and Energywave, a healthy relationship with the customer was established, which, in some cases, even strengthened. The results of the partnership with Sagres were multiple and telling us about it is our client GETEC, Davide Novelli.
Co-risk represents a fundamental aspect of our business model: Sagres shares with its clients the risk linked to the fulfillment of established objectives.
Establishing a collaboration with Sagres means that, on one hand, the client exposes themselves by trusting in Sagres' professionalism and promises; on the other, Sagres runs the risk of not satisfying the promised expectations, which is detrimental to its reputation and reliability.
Sharing the risk is a fundamental requirement to create good foundations for effective cooperation
We work alongside our partners adapting solutions to their specific needs, without predefined ties and avoiding imposing fixed fees. Our business model, based on risk sharing, aims to establish a relationship of mutual trust. We believe, in fact, that the success of a project is the fruit of a joint commitment between Sagres and the client.
What does Sagres remuneration foresee then? Our remuneration model is transparent and incentivizing: we are rewarded based on the results obtained, with bonuses upon meeting objectives. For us, this means believing so firmly in our credit management approach to the point of being ready to bet on it.
Co-risk in our client's objectives
In a partnership with Sagres, the risk is shared. The client who chooses us trusts us to manage their commercial credits. At the same time, Sagres does not request advance compensation, except upon achieved results.
