Legal Notice & Mandatory Corporate Information

This website, accessible at https://sagresadvisory.com/, is published and operated in accordance with European Union e-Commerce directives, Portuguese Decree-Law no. 7/2004 of 7 January (Information Society Services and Electronic Commerce), and Article 171 of the Portuguese Commercial Companies Code (Código das Sociedades Comerciais).

1. Corporate Identity and Website Publisher

The entity responsible for the operation of this website and international BPO advisory services under the Sagres Advisory brand is:

Operational Offices & International Presence:

2. Technical Hosting Infrastructure

The web infrastructure, DNS management, and server storage are provided by:

Aruba S.p.A.
Via San Clemente 53, 24036 Ponte San Pietro (BG), Italy
Website: www.aruba.it

3. Purpose and Scope of Services

Sagres Advisory specializes in high-value Business Process Outsourcing (BPO) solutions, Credit Management (relationship-based and out-of-court recovery through the proprietary Sagres Method), Customer Experience (CX) governance, and Multichannel Customer Care.

All information presented on this website is for general informational and corporate overview purposes. The content does not constitute binding commercial offers, legal advice, or financial underwriting services.

4. Intellectual and Industrial Property Rights

All trademarks, trade names, visual designs, brand iconography, photographic materials, video footage, proprietary texts, and codebase deployed on this website are the exclusive intellectual property of SAGRES S.p.A. or its authorized licensors and are protected under international copyright and intellectual property conventions.

Any unauthorized reproduction, modification, distribution, transmission, or commercial exploitation, whether in whole or in part, without the prior written authorization of SAGRES S.p.A., is strictly prohibited.

5. Limitation of Liability

SAGRES S.p.A. continuously strives to ensure the integrity, precision, and availability of all published content. However, we cannot guarantee total immunity from temporary telecommunication interruptions or unintended typographical errors. External third-party hyperlinks are provided solely for user convenience; SAGRES S.p.A. assumes no liability for external website contents, availability, or data policies.

6. Mandatory Disclosures for Portugal (Electronic Complaints Book & ADR)

Pursuant to Portuguese Decree-Law no. 156/2005 (as amended by Decree-Law no. 74/2017), Portuguese consumers and business partners may access and submit formal inquiries or claims through the official platform:

Under Portuguese Law no. 144/2015, alternative dispute resolution entities available in Portugal include: CNIACC (National Centre for Information and Arbitration of Consumer Conflicts – www.cniacc.pt) and CACCL (Lisbon Consumer Conflict Arbitration Centre – www.centroarbitragemlisboa.pt).

7. Applicable Law and Dispute Resolution

This Legal Notice is governed by European Union regulations and Italian law, alongside mandatory consumer and e-commerce rules in the jurisdictions in which Sagres operates (including Portugal for activities carried out within Portuguese territory). Any unresolved dispute shall be referred to the jurisdiction of the competent courts of law.

Privacy Policy

This Privacy Policy explains how SAGRES S.p.A. ("Sagres", "we", "us") collects, processes, and safeguards personal data through https://sagresadvisory.com/, in full compliance with Regulation (EU) 2016/679 (**General Data Protection Regulation - GDPR**) and Portuguese Law no. 58/2019.

1. Data Controller Information

The entity determining the purposes and means of processing personal data on this website is:

2. Categories of Personal Data Collected

• Browsing Data: IP addresses, browser specifications, operating systems, access timestamps, visited URIs, and diagnostic server logs.
• Contact & Inquiry Data: Full name, professional email address, telephone number, organization name, job role, and message content submitted via contact forms.
• Recruitment Data: Curriculum Vitae (CV), professional qualifications, education records, and employment history submitted under the "Careers" section.
• Consent Telemetry: Logged records of consent preferences submitted via the Cookie Consent banner.

3. Legal Bases and Retention Schedule

4. Distinction: Sagres as a BPO Data Processor

5. Data Sharing and Processors

Personal data is handled by strictly authorized personnel and trusted technical partners, including:

• European cloud infrastructure providers (Aruba S.p.A.);
• IT maintenance, cybersecurity, and telecommunication partners;
• Competent public, administrative, or judicial bodies when legally mandated.

6. International Transfers

All primary processing and databases reside within the European Economic Area (EEA). Any secondary service requiring cross-border transfers outside the EEA relies strictly on European Commission Adequacy Decisions or Standard Contractual Clauses (SCCs) alongside encryption safeguards.

7. Data Subject Rights

Under Articles 15 to 22 of the GDPR, you hold the right to:

• Access and obtain copies of your personal data;
• Rectify incomplete or inaccurate information;
• Erase your data ("Right to be Forgotten") where legally applicable;
• Restrict or Object to specific processing routines;
• Data Portability in a structured, machine-readable format;
• Withdraw Consent at any time without retroactive impact.

To exercise your rights, email us at This email address is being protected from spambots. You need JavaScript enabled to view it.. You may also lodge a complaint with your national supervisory authority: CNPD in Portugal (www.cnpd.pt) or the Garante Privacy in Italy (www.garanteprivacy.it).